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After-Sales Service

At Aibedo, we are dedicated to providing exceptional after-sales support for our PU foam baby and maternity products, ensuring peace of mind for parents and partners worldwide. As a leading manufacturer in Yongkang City, Zhejiang, China, specializing in ergonomic baby dining seats, changing pads, potty seats, and pillows, we stand behind every item with our commitment to quality, safety, and customer satisfaction. Our products meet stringent European and American standards (EN 71, EN 12221, SGS, TUV), and with over 50 million units sold globally, we prioritize reliable service to nurture lasting relationships. Whether you're an individual buyer or OEM/ODM client, our team is here to assist with any post-purchase needs.

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Our After-Sales Promise

We believe in "Scientific Parenting for Healthy Growth," which extends beyond purchase to comprehensive support. Founded in 2017 as part of the Fengyunshengshi Group, our 7,600㎡ facility produces durable, eco-friendly baby products designed to last. If issues arise, our responsive team—backed by 75 skilled employees, including a dedicated QC and sales staff—ensures quick resolutions. With 24-hour response times and a customer-centric approach, we aim to exceed expectations in the baby products industry.

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Warranty Policy

All Aibedo products come with a standard warranty to protect against manufacturing defects, reflecting our confidence in high-quality PU foam and textile integrations.

Warranty Duration

1-year limited warranty from the date of purchase for most items, including baby dining seats (ACP series), changing pads (AHP series), potty seats, and pillows (slope, huggy, comfort, and silicone series). Extended warranties may apply for bulk OEM orders—contact us for details.

Coverage

Includes defects in materials or workmanship, such as PU foam integrity or sewing quality. Normal wear, misuse, or accidental damage is not covered.

Claim Process

Contact our support team with proof of purchase (invoice or order number).
Provide photos or descriptions of the issue.
We'll assess and offer repair, replacement, or refund within 7-14 business days.

For eco-friendly innovations like our low-VOC PU foam, we ensure warranty claims align with sustainability goals by prioritizing repairs over disposals.

Returns and Exchanges

We offer hassle-free returns and exchanges to make your experience seamless, especially for international buyers in the EU, South Africa, Russia, the Middle East, and Asia.

Return Window

30 days from receipt for unused products in original packaging. Customized ODM items may have adjusted policies.

Eligibility

Products must be in resalable condition. Shipping costs for returns are buyer's responsibility unless due to our error.

Exchange Options

Swap for a different size, color, or model (e.g., from ACP03 dining seat to ACP02) if available in our 800㎡ warehouse stock.

Refund Process

Full refunds processed within 5-10 business days via original payment method, minus any applicable fees.

Our flexible supply chain, with European forward warehouses, minimizes delays for cross-border returns.

Get Started with Aibedo Today

We're here to help—your satisfaction is our priority. Get in touch with our after-sales team:
Email: olivia@ykjuyi.com
Phone/WeChat/WhatsApp: +86 18329060573
Address: No. 269, Huajie West Avenue, Yongkang High-tech Zone, Huajie Town, Yongkang City, Zhejiang, China

Thank you for choosing Aibedo. Together, let's ensure every baby thrives with safe, reliable products.

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